Acceptable use policy

Last updated: September 2026. Replace this placeholder with your reviewed policy before launch.

This policy applies to every organization, campaign and call on Bridgeside AI. Violations can lead to a campaign being paused or an organization being suspended.

You must

• Have a lawful basis to call each number, including prior express consent where the law requires it for automated or prerecorded voice calls.
• Honor do-not-call requests immediately. Requests captured by the agent are written to your dialer's DNC list; you must keep them there.
• Respect calling-hour rules and the national and state do-not-call registries that apply to your calls.
• Tell callers who is calling and why, and let the agent say it is an automated assistant whenever a caller asks.
• Keep the recordings and transcripts you export as confidential as the law and your own privacy policy require.

You must not

• Run campaigns that deceive callers about who is calling, impersonate a person or organization, or use spoofed caller id.
• Call for debt collection, medical, financial or political purposes in jurisdictions where automated calls for that purpose are restricted, unless you hold the required licences and consents.
• Use the agent to collect card numbers, government id numbers or passwords over the phone.
• Send traffic that exceeds your plan's channels and calls per second after repeated refusals, or probe the service for weaknesses.
• Upload scripts, FAQs or documents you do not have the right to use.

Enforcement

Bridgeside AI staff can audit campaigns, calls and transcripts for compliance with this policy. Where a campaign is found in breach we will pause it and contact the organization's owner; repeated or serious breaches end the agreement without refund of the current period.

Questions: hello@bridgeside.ai.