Integration guides, product updates and what we learn from thousands of AI-handled calls.
How a call to 85 plus a dial code reaches the right AI agent on VICIdial, Asterisk and FreeSWITCH, and why we designed it that way.
It is not the voice. It is turn-taking, interruptions, and knowing what day it is.
A step-by-step guide to putting an AI voice agent on VICIdial using a single dialplan entry, with transfers and dispositions flowing back the way VICIdial expects.
Everything a VICIdial operator needs to integrate an AI voice agent: architecture, media transport, AMI transfers, per-campaign dial codes, recording and dispositions.
Two clean ways to put an AI voice agent on Asterisk or FreePBX — a dialplan bridge or AudioSocket — with transfers and hangups handled through AMI.
How to add an AI voice agent to FreeSWITCH using mod_audio_stream for media and the Event Socket Layer for transfers and hangups, with notes on concurrency at scale.
What call centers need to know about running AI voice agents under the TCPA — consent, disclosure, opt-outs, calling windows — and how to build compliance into the agent itself.
A field guide to do-not-call obligations, the Telemarketing Sales Rule and consent for operators running AI voice agents on their dialers — what to scrub, suppress and record.
Predictive dialers and AI voice agents solve different problems. Here is how they compare, why they work best together, and when AI actually replaces a task versus augmenting your dialer.
How an AI voice agent should hand a qualified lead to a human — warm versus blind transfer, passing conversation context, and doing it cleanly over AMI or ESL.
How collection operations use AI voice agents for right-party contact and reminders while staying inside FDCPA and TCPA rules — with a practical setup and script approach.
How AI voice agents book appointments for solar, insurance and home-services campaigns — the call flow, calendar integration, warm transfers and the economics versus human setters.
A clear breakdown of how AI voice agents are priced per minute, what drives the cost, and how the unit economics compare to human agents and BPO per-call rates.
Why the "switch to our platform" approach to AI is the wrong trade for an established call center, and how an overlay integration lets you add AI while keeping your dialer, numbers and workflows.
