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Posts tagged “integration”

integrationvicidialSep 23, 2026

Why the whole integration is one dialplan entry

How a call to 85 plus a dial code reaches the right AI agent on VICIdial, Asterisk and FreeSWITCH, and why we designed it that way.

Walter Brennan · 1 min read

vicidialintegrationSep 19, 2026

How to Add an AI Voice Agent to VICIdial (Without Replacing Your Dialer)

A step-by-step guide to putting an AI voice agent on VICIdial using a single dialplan entry, with transfers and dispositions flowing back the way VICIdial expects.

Walter Brennan · 5 min read

vicidialintegrationSep 16, 2026

The Complete Guide to VICIdial AI Integration in 2026

Everything a VICIdial operator needs to integrate an AI voice agent: architecture, media transport, AMI transfers, per-campaign dial codes, recording and dispositions.

Walter Brennan · 5 min read

asteriskfreepbxSep 13, 2026

How to Add AI Voice Agents to Asterisk and FreePBX

Two clean ways to put an AI voice agent on Asterisk or FreePBX — a dialplan bridge or AudioSocket — with transfers and hangups handled through AMI.

Walter Brennan · 5 min read

freeswitchintegrationSep 10, 2026

"AI Voice Agents for FreeSWITCH: ESL Integration Explained"

How to add an AI voice agent to FreeSWITCH using mod_audio_stream for media and the Event Socket Layer for transfers and hangups, with notes on concurrency at scale.

Walter Brennan · 5 min read

best-practicestransfersAug 29, 2026

"Warm Transfer vs Blind Transfer: Handing AI Calls to Human Agents"

How an AI voice agent should hand a qualified lead to a human — warm versus blind transfer, passing conversation context, and doing it cleanly over AMI or ESL.

Tayoga Wasneski · 5 min read

strategyintegrationAug 17, 2026

Adding AI Voice to Your Call Center Without Ripping Out Your Phone System

Why the "switch to our platform" approach to AI is the wrong trade for an established call center, and how an overlay integration lets you add AI while keeping your dialer, numbers and workflows.

Jorge Goytisolo · 5 min read